Main duties and responsibilities
De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience. A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes employer’s demand.
Directorate
The Registry Services Directorate comprises responsibility for the administration of the student journey from registration to graduation, and consists of the following functions: registration, quality assurance, UKVI compliance, timetabling, student records, examinations, awards, and graduations, student finance, and student casework.
Why Join De Montfort University?
At De Montfort University (DMU), we are passionate about delivering an outstanding student experience. We are seeking a proactive and customer-focused MyDMU Administrator to be part of our Student Journey team within Registry Services, supporting students and staff through one of the university’s most visible and essential services.
This is an exciting opportunity to support students from the first step of their DMU journey; you will make a real difference, helping individuals navigate university life with confidence and ease. If you thrive on solving problems, enjoy working with people, and want to be part of a vibrant and inclusive community, we’d love to hear from you.
At DMU, we are proud to create a vibrant, supportive, and inclusive workplace where our staff can thrive both professionally and personally. Join a university committed to driving positive change, recognised globally as a UN Sustainable Development Goals leader, and enjoy working on a stunning campus in the heart of Leicester. DMU is more than a workplace – it’s a community that values your growth, contributions, and wellbeing.
Role
In this role, you will deliver a professional, friendly and responsive service to students and staff, whether face-to-face, by phone, email, or other channels.
You will resolve queries and direct individuals to the right university services while supporting key student journey activities such as registration, ID card production and the issuing of official documents. The role also involves maintaining accurate student records, assisting with registration events, coordinating activities and helping to prepare reports and presentations.
Building strong working relationships with other student-facing services will be key to ensuring a seamless support network across the university. Throughout your work, you will uphold DMU’s values of dignity, respect and sustainability.
What We’re Looking For
We are seeking someone with experience using Microsoft Office tools such as Word, Excel, Outlook and Teams. Customer service or higher education experience would be an advantage but more importantly, you will bring excellent communication skills, attention to detail and strong time management.
We value enthusiasm, adaptability and a commitment to continuous improvement and equality. A professional and approachable manner is essential and you should be willing to work evenings and weekends when required.
To review the job description and person specification click here.